CANCELLATION & RETURNS POLICY

Effective Date: Effective as of the date of publication on this Website.
Last updated: November 1, 2025

Seller: SETA Creative LLC (trading as SETA Silver)
Website: https://setasilver.com
Customer service / Returns email: info@setasilver.com
Returns address: TURGUT OZAL MAH. 2167. SK. NO:3A/15 AKKENT 6 TWINS TRADE ANKARA/YENIMAHALLE 06370 TURKEY

1. Quick summary (what customers need to know)

  • We only accept returns when the item is damaged, broken on arrival, or we shipped the wrong item.
  • Exchanges are offered only in the same cases (damaged/wrong) and only if the customer requests an exchange instead of a refund.
  • We do not accept returns or exchanges for “change of mind”, sizing preference, or other non-fault reasons.
  • If your item arrived damaged or incorrect, contact us immediately at info@setasilver.com with order number and photos; we will instruct you on next steps.

2. Cancellation before shipment

  • If you wish to cancel an order before we dispatch it, contact us immediately at info@setasilver.com. If the order has not shipped we will cancel and refund the full order amount.
  • If the order has already shipped, please follow the “Damaged / Wrong item” return procedure below where applicable.

3. Damaged, defective or wrong item — how to report (required for any accepted return/exchange)

To qualify for a return or exchange under this policy, you must:

  1. Notify us within 7 calendar days of receiving the item by emailing info@setasilver.com with: order number, a short description, and clear photos showing the damage/defect or evidence that the wrong item was delivered. (If you are in a jurisdiction where different notification timing is required by law, that law applies.)
  2. Keep the item, packaging, and documentation until we confirm return instructions. Do not discard packaging until instructed.
  3. Follow the RMA and shipping instructions we provide. We will send an RMA number and pre-paid return label if we are responsible (damaged/wrong).

4. What we will do (remedies)

  • If the item is proven damaged, broken, or we shipped the wrong item, we will (at our discretion):
    • Offer a refund for the purchase price (and standard outbound shipping where required by law), or
    • Offer an exchange for the same SKU/variant (size/finish) if the customer requests it, or
    • Offer repair where feasible (rare for most jewelry items).
  • Return shipping costs: If the return is due to our error (faulty, damaged in transit, or incorrect item), we will cover return shipping (we will provide a pre-paid label or reimburse reasonable return postage upon proof). If the return is NOT due to our error (e.g., customer change of mind), returns are not accepted under this policy.
  • Refund timing: Refunds are issued within 14 days of our confirmation that the return meets policy criteria and after we receive/inspect the returned item, or earlier if you provide proof of shipment and local law allows. (Processing time for the payment method may vary.)

5. Condition & inspection

  • Returned items must be the same item you received, with original packaging and accessories if present.
  • We will inspect returned goods on receipt. If we find damage or signs of use beyond reasonable inspection, we may reduce the refund to account for diminished value and will provide an itemised explanation.
  • If an inspection shows the item is not faulty and the return does not meet policy criteria, we will contact you about options (e.g., return at your cost or refusal).

6. Items NOT eligible for return under this policy

  • Items returned for change of mind, sizing preference, or buyer remorse are not accepted.
  • Personalized/custom-made items remain non-returnable unless they arrive faulty or incorrect.
  • Sealed hygiene items opened after delivery (where applicable) may be non-returnable unless faulty.
    (If a product page states a different rule, that listing rule will be clearly displayed.)

7. Marketplace and jurisdictional notes

  • Statutory rights: In some jurisdictions (for example EU member states and Turkey), consumers have statutory rights (such as a 14-day cooling-off/withdrawal right for distance sales) that cannot be contracted away. Where those laws apply, they may give consumers additional rights beyond this policy. We will comply with applicable mandatory consumer protection rules.
  • Marketplace rules: If you buy via a marketplace (Etsy, Amazon, eBay), that marketplace’s return rules may also apply and you may see shop-level return settings displayed to buyers. For example, Etsy requires sellers to set and display return policies for physical items; if you set a policy shorter than mandatory statutory rights, marketplaces may display a warning/banner. Make sure your marketplace listings accurately reflect that returns are accepted only for damaged/wrong items.

8. Faulty goods legal protections

  • Regardless of this policy, if a product is defective or not as described, many jurisdictions require the seller to repair, replace, or refund the item (and possibly cover associated costs). We will respect those legal remedies where they apply.

9. How to return — step-by-step (customer)

  1. Email info@setasilver.com within 7 days of delivery with order number, photos, and brief description.
  2. Await our RMA and return instructions. Do not send items before receiving RMA.
  3. Pack item securely, attach the RMA number and send using the method we provide. Keep proof of postage.
  4. After inspection we will issue refund or ship exchange and notify you by email.

10. Sample customer email (copy / paste)

Subject: Damaged / Wrong item — Order #[order number]
Body: Hello, I received my order #[order number] on [date]. The item [SKU/name] arrived damaged/wrong. Attached are photos showing the issue. Please advise return instructions and RMA. — [Customer name]

11. Seller operations checklist (internal)

  • Acknowledge all damage/wrong-item reports within 48 hours.
  • Issue RMA within 2 business days of validating claim.
  • Provide pre-paid label or reimbursement for return postage if claim accepted.
  • Inspect returned item within 5 business days; document condition with photos.
  • Process refund/exchange within 14 days of inspection (or earlier if proof of shipment provided and allowed by law).
  • Retain return records for 7 years for accounting/dispute purposes.

12. Dispute resolution & contact

If you have questions or a complaint, contact: info@setasilver.com. If an issue cannot be resolved locally, consumers in the EU/Turkey may contact their local consumer protection authority.

13. Final legal reminder

This policy reflects your instruction to restrict returns/exchanges to damaged/wrong items only. However, you cannot contract out of mandatory consumer protections in jurisdictions that provide them (e.g., Turkey’s Law No. 6502, EU Consumer Rights Directive). Before publishing, have this policy reviewed by legal counsel to ensure it is compliant with laws in countries where you sell and with the rules of marketplaces you use.